Privacy Policy
Stay Safe Compliance Pty Ltd (“Stay Safe Compliance”, “we”, “us” or “our”) respects your privacy and is committed to handling personal information responsibly.
This Privacy Policy explains how we collect, use, disclose, store and manage personal information in connection with our business, website and services.
Personal Information we may collect
The types of personal information we may collect depend on your dealings with us. This may include your name, business or organisation name, job title or position, telephone number, email address, business or site address, billing and payment-related information, details relating to service locations, equipment, assets and compliance requirements, and correspondence or communications with us.
We may also collect information provided when you request a quotation, book a service, submit an enquiry or enter into an agreement with us, as well as information reasonably required to manage contractors, subcontractors, suppliers and other service providers.
When you use our website, we may also collect technical information such as your IP address, browser information, device information and website usage data.
We generally do not seek to collect sensitive information unless it is reasonably necessary for our business activities or required or authorised by law.
How we collect personal information
We may collect personal information directly from you through our website, enquiry forms, telephone calls, emails or other communications. We may also collect information when you request a quotation, engage us to provide services, or during site assessments, inspections and service delivery.
Information may also be provided to us by your employer, organisation, representative or another person authorised to provide information on your behalf. We may also receive information from contractors, subcontractors, suppliers, service providers, publicly available sources and the software or technology platforms used to operate our business.
Where reasonable and practicable, we collect personal information directly from the individual concerned.
Why we collect and use personal information
We collect, hold, use and disclose personal information where reasonably necessary for our business activities.
This may include responding to enquiries, preparing quotations and proposals, scheduling and providing services, conducting inspections and testing, preparing compliance records and service reports, communicating with customers and site representatives, managing customer accounts and service histories, issuing invoices, processing payments, administering recurring servicing and maintenance schedules, and managing suppliers, contractors and subcontractors.
We may also use personal information to maintain business, safety and compliance records, improve our services and business operations, manage our website and technology systems, send service-related communications and, where permitted, marketing communications, meet contractual obligations and comply with applicable legal requirements.
We may use information for another purpose where you have consented to that use or where the use is otherwise permitted or required by law.
Disclosure of personal information
We may disclose personal information where reasonably necessary to operate our business or provide our services.
This may include disclosure to our employees and authorised personnel, contractors and subcontractors engaged to perform or assist with services, suppliers, service providers, software and cloud service providers, accountants, insurers, brokers, lawyers, other professional advisers, payment providers and financial service providers.
Information may also be provided to customers, site managers, facilities managers or other authorised representatives where relevant to the services being performed.
We may disclose information to government authorities, regulators or law enforcement agencies where required or authorised by law, or to other parties where you have authorised the disclosure.
We do not sell personal information.
Where contractors, subcontractors or service providers receive personal information from us, we seek to limit the information disclosed to what is reasonably required for the relevant purpose.
Third-party systems and service providers
We use third-party software and service providers to operate parts of our business. These systems may be used for customer relationship management, job management, inspection and testing records, accounting, communications, website hosting, file storage and reporting.
Personal information entered into or processed through these systems may be handled in accordance with the privacy and security practices of the relevant provider.
We take reasonable steps when selecting and using service providers, but the operation and security of third-party systems are also subject to the practices and controls of those providers.
Overseas disclosure and storage
Some third-party technology, cloud or service providers used by us may store or process information outside Australia.
The countries in which information may be stored or processed can vary depending on the systems and providers used by us from time to time.
Where reasonably practicable, we take steps to use reputable service providers and appropriately manage the handling of personal information.
Website, cookies and analytics
Our website may use cookies and similar technologies to support website functionality, understand website usage and improve the user experience.
These technologies may collect information such as your IP address, browser and device type, pages visited, referring website, time spent on pages and general website interaction information.
You may be able to restrict or disable cookies through your browser settings. Doing so may affect some website functionality.
Our website may also contain links to third-party websites. We are not responsible for the privacy practices or content of third-party websites.
Marketing communications
Where permitted by law, we may use contact information to communicate with existing or prospective customers about our services.
You may request that we stop sending marketing communications at any time by using an unsubscribe facility where provided or by contacting us directly.
We may still send communications reasonably necessary to administer an existing customer relationship or provide requested services.
Security of personal information
We take reasonable steps to protect personal information we hold from misuse, interference, loss, unauthorised access, modification or disclosure.
These measures may include appropriate administrative, technical and physical safeguards.
However, no electronic transmission, storage system or internet-based service can be guaranteed to be completely secure.
Retention of information
We retain personal information for as long as reasonably necessary for the purposes for which it was collected, to maintain appropriate business and compliance records, or as required by law.
When personal information is no longer reasonably required, we may take reasonable steps to destroy or de-identify it, subject to applicable legal, contractual and record-keeping requirements.
Access and correction
You may contact us to request access to personal information we hold about you or to request that inaccurate, incomplete or outdated information be corrected.
We may need to verify your identity before providing access or making changes.
In some circumstances, access may be restricted or refused where permitted or required by law.
Privacy complaints
If you have a concern or complaint about how we have handled your personal information, please contact us using the details below.
We will consider the matter and respond within a reasonable period.
If you are not satisfied with our response, you may have the right to contact the Office of the Australian Information Commissioner or another relevant regulatory authority.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business practices, systems, services or legal obligations.
The current version will be made available on our website.
Contact us
For questions, requests or complaints relating to privacy, please contact:
Stay Safe Compliance Pty Ltd
ABN: 84 701 520 434
Email: contact@staysafecompliance.com.au
Phone: 1300 808 287